Terms and Conditions
The Downs Festival / Madness
Tickets, Admission & Cancellation
1.1 Upon booking a ticket you are agreeing to these Terms and Conditions.
1.2 The Organiser reserves the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the The Downs Bristol website. Please check the FAQ’s section regularly for changes and to ensure you have up to date information as these are binding on you. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.
1.3 Tickets are sold through our official ticket agents who act on behalf of the Organisers and Promoters of the event. Full terms and conditions relating to the purchase of tickets through the ticket agents can be found on their websites.
1.4 The Organisers reserve the right to refuse admission.
1.5 Only valid tickets will be accepted on presentation at the event. Be careful not to purchase tickets from unofficial third party sources as it cannot be guaranteed that they are genuine and invalid or duplicated tickets will not be accepted. Our offical ticket outlets are SEE, Gigantic, Eventim, DICE, Ticketmaster, Twickets and Bristol Ticket Shop. Our offical resale ticketing site is Twickets.
1.6 Valid photographic ID must be shown when presenting your ticket, to match the printed name on the ticket.
1.7 All tickets are non transferable.
1.8 Admission is at ticket holder’s own risk. The Organisers will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the actions of other patrons or third parties or force majeure.
1.9 If the event is cancelled, only the face value of the ticket will be refunded and not the booking fee.
1.10 Wristbands that are removed from the wrist, lost or have been tampered with will be deemed invalid and will not be replaced. Wristbands issued by The Downs Bristol remain the property of The Downs Bristol.
1.11 Last entry to the event is 8pm.
1.12 There is no re-entry to this event (with the exception of the family re-admission policy – please see appropriate section in FAQs for full details).
2.1 This event is for people of all ages.
2.2 A responsible adult MUST accompany any person who is under the age of 16.
2.3 Identification will be required and under-16s will be refused entry without an adult. Acceptable ID: full British photo driving licence, valid passport, pass logo ID card.
2.4 Children are more than welcome at this event. Under 5’s go free, all children aged between 5 and 12 years old must have a child’s ticket. Anyone over 12 years of age require a full adult ticket.
3.1 For the safety of our customers and staff, security will be conducting stringent searches at the gate.
3.2 Anyone found to be carrying illicit items will have them confiscated and may be removed from the festival and handed over to the police where necessary.
3.3 Please do not attempt to bring any of the following items inside the event:
• Fireworks, laser pens, or flares
• Alcohol, illicit drugs, or legal highs including nitrous oxides
• Animals (with the exception of guide dogs)
• Selfie sticks
• Hi Vis waistcoats, jackets or vests
• Bicycles and scooters
• Food/ Drink / Cool boxes / picnic hampers
• Pens or Paint
• Unmanned aerial vehicles (aka Drones)
• Anything which could be considered an offensive weapon or could cause danger.
4.1 The artist and performer line-up and all billed attractions are subject to change at any time without notice.
4.2 Strictly no commercial activities or trading on site unless previously agreed by the Promoter.
4.3 The Downs Bristol accepts no responsibility for good or services purchased from third party traders.
4.4 As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for security purposes.
4.5 The tented arenas and other areas of the event are designated No Smoking areas (this includes e-cigarettes), this is in accordance with the Smoke Free Regulations, Failure to comply with these regulations and event signage may result in ejection.
4.6 Warning: exposure to loud and excessive music may be damaging to your hearing. Please ensure children wear suitable hearing protection.
4.7 Pyrotechnics, lasers, smoke machines, strobe lighting and other special effects may take place during some performances.
Information & Notification
a) Disabled Facilities are available – please email firstname.lastname@example.org